Privacy Policy

Personal information. When you use our services we may collect personal information such as your name, email address, phone number and, where a booking is made, payment details. This information is collected when you make a booking, submit one of our forms or contact us for support.

Property information. For property owners we collect information about your properties, including addresses, descriptions, photos and availability calendars, in order to manage and market your listings effectively.

Usage data. We automatically collect certain information about your device and how you interact with our website, such as IP address, browser type, pages visited and time spent on the site.

Service delivery. We use your information to provide, maintain and improve our property management services, to process bookings and to communicate with you about your reservations or properties.

Marketing communications. With your consent we may send you information about our services, offers and updates. You can opt out at any time using the link in every message or by contacting us.

Legal compliance. We may use your information to comply with legal obligations, resolve disputes and enforce our agreements.

Security measures. We apply appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction, including encryption in transit and access controls.

Data retention. We keep your personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

Third-party providers. We may share your information with trusted providers who help us operate the website and our business (for example our booking engine and email delivery provider), under confidentiality obligations and only to the extent needed.

Access and correction. You have the right to access, update or correct your personal information at any time by contacting us.

Data portability. You have the right to request a copy of your personal data in a structured, commonly used and machine-readable format.

Right to erasure. In certain circumstances you have the right to ask us to delete your personal information. We will comply unless we have a legal obligation to retain the data.

Withdrawal of consent. Where we rely on your consent to process your personal information, you may withdraw that consent at any time. You also have the right to lodge a complaint with the Hellenic Data Protection Authority.

We use cookies and similar technologies to make the website work, remember your language and understand how visitors use the site. You can control cookies through your browser settings. Details are in our Cookie Policy.

As a company operating in the European Union, Arcus BnB processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Greek law, lawfully, fairly and transparently. Residents of the European Economic Area have the data protection rights described above.

We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes are announced on this page with a new "last updated" date. Continued use of our services after a change means you accept the updated policy.

Questions about this policy or your data: info@arcusbnb.com.